Privacy Policy

Last updated: 15th January 2026

Introduction

quantiluxa.top SARL ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit our website quantiluxa.top or use our e-commerce subscription upselling services.

Data Collection

We collect and process various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information collected automatically through your use of our website.

Information You Provide

• Contact details (name, email address, phone number, company name)
• Communication preferences and enquiry details
• Business information related to your e-commerce operations
• Any other information you choose to provide when contacting us

Information Collected Automatically

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and exit pages
• Device information and operating system

How We Use Your Information

We use your personal data for various purposes based on legitimate business interests, contractual obligations, and your consent. Our use of your data includes providing our e-commerce upselling services, improving our website functionality, and maintaining customer relationships.

Primary Uses

• Responding to enquiries and providing customer support
• Delivering our e-commerce subscription upselling services
• Processing service agreements and managing client relationships
• Sending relevant business communications and updates

Website Improvement and Analytics

• Analysing website usage patterns to improve user experience
• Optimising our content and service offerings
• Conducting performance analysis and troubleshooting
• Ensuring website security and preventing fraud

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our use of tracking technologies includes Google Analytics for website performance analysis, Google Ads for advertising campaigns, and various functional cookies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, including:

• Web hosting and technical service providers
• Email communication platforms
• Analytics and advertising platforms (Google Analytics, Google Ads)
• Professional advisors (legal, accounting, consulting)

All third-party service providers are required to maintain appropriate security measures and use your data only for specified purposes. We may also disclose your information if required by law or to protect our legitimate business interests.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes. Our data retention practices are designed to balance operational needs with privacy protection.

• Contact enquiries: Retained for 3 years from last contact
• Client data: Retained for 7 years after service completion for legal compliance
• Website analytics: Anonymised data retained for 26 months
• Marketing communications: Until you unsubscribe or withdraw consent

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have several rights regarding your personal data. These rights are designed to give you control over how your information is processed and used.

Individual Rights Include

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Rights related to automated decision making: Protection against automated profiling

To exercise any of these rights, please contact us at [email protected] or +352 28977381. We will respond to your request within one month and may require identity verification for security purposes.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

As we operate from Luxembourg within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

Legal Basis for Processing

We process your personal data based on various legal bases under GDPR:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our e-commerce upselling services
• Legitimate interests: For website analytics, security, and business communications
• Legal obligation: To comply with applicable laws and regulations

Contact Information

If you have questions about this privacy policy or how we handle your personal data, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data appropriately. Contact details: cnpd.public.lu

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through our website or direct communication. The "last updated" date at the top of this policy indicates when the most recent changes were made.

Governing Law

This privacy policy is governed by Luxembourg law and the General Data Protection Regulation (GDPR). Any disputes arising from this policy will be subject to the jurisdiction of Luxembourg courts.